Mark Sanborn, CSP, CPAE, is president of Sanborn & Associates, Inc., an idea studio dedicated to developing leaders in business and in life. Mark is an international bestselling author and noted authority on leadership, team building, customer service and change.

Mark graduated cum laude from Ohio State University. In 1978-79 Mark served as the National President of the FFA, a youth organization of 500,000 members. In addition to his work as a business educator and author, Mark continues to be an active leadership practitioner. He is the immediate past president of the National Speakers Association, the leading organization for experts who speak professionally.